Secure Document Upload Tool

Use our simple and secure Document Upload Tool to quickly complete the following verification requirements and enable your full Pinnacle account access.

If you have any questions please see our FAQs below.

1. Proof of Identity

Upload one of the following, making sure the proof of identity is not expired:

  • Passport
  • Driver’s license
  • National ID

2. Proof of Address

Please upload one of the following, which should be no more than 3 months old and should match the information in your registered account:

  • Bank statement
  • Utility bill
  • House phone bill
  • Government documentation

3. Customers depositing with a credit/debit card must verify their cards prior to requesting a withdrawal.

To verify a Credit/Debit card please upload the following:

  • A digital photo of the front of your Credit/Debit Card (please cover the middle digits only showing the first 6 and last 4 digits and make sure the expiry date is legible). Please note if the middle digits are showing the upload will be rejected.
  • A digital photo of the back of your Credit/Debit Card. Please cover the CVC code and kindly note that the card must be signed.

Frequently Asked Questions

Which documents can I use to verify my identity?

Passport, Driver's License or National ID card.

Which documents can I use to verify my address?

Bank statement, Utility bill, House phone bill or Government documentation.

Why do I need to supply these documents?

It’s important that we can identify our customers to comply with both regulatory requirements and to help ensure the security of customer accounts.

How long will it take?

We aim to process your documents within 72 hours of submission when possible.

What if I have a problem with uploading documents?

Our Customer Service team is on hand to walk you through the process should you have any difficulties.

Can I email the documents?

No. In order to process your documents as quickly as possible all customers must use the Document Upload Tool.

Where will my details be stored? What security is used?

We take security of your data very seriously. All documents are stored on a secure file server using industry standard encryption.

Why are my options to upload documents disabled?

It means your document/s are either under review (shown by an orange icon) or has been approved (shown by a green icon).

If all of your documents have been approved you do not have to send in additional at this time.

Note: In some circumstances, we may require further information in accordance with our licence conditions. We will contact you should this be necessary.

This form is secured using SSL (Secure Sockets Layer) encryption registered with Network Solutions®.